1. What do I do if our call connection drops or my service fails?

In the event that a connection drops or service fails during a session we can do the technical troubleshoot and check the router for technical issues first. In the event that this is resolved then there will be a link reissued to continue the session. In the event that there is not a resolution there if a phone is available then we can move the session via phone. In the event that neither phone nor internet access is available I will make sure to communicate via email to reschedule the session and clear up any questions or concerns that you may have had from the session, so they are not lingering thoughts and feelings until the next day. I will allow two business days to await response to this email to confirm the appointment.

2. How will we identify that I am who I say I am in the initial intake and for each session?

During the initial intake process to gather information before the official intake process there will be a verification link sent that will be composed of questions about your identity. Afterwards, there will be pin code issued from a memory of a date that is very significant for you. This date cannot be anything that can be identified through general information.

3. What do I need to know about technology in order to use this service?

The services require basic internet navigation and the link for the site for service are completely controlled by the host which would be myself so the only thing you have to do is log in and enjoy the quality of services provided.

4. Do I need to have access to internet in order to participate in telebehavioral health session?

This service is web based so you will need access to internet in order to participate in the telebehavioral health session. If there is no internet available there is also an app for phone sessions to be used during times of inconvenience or if that is your preference of communication.